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Privacy Policy

WHO WE ARE

Jorja & Joseph Pty Ltd (ACN39575143) ("Jorja and Joseph", "we", "our", or "us") we recognise the importance of your privacy and understand your concerns regarding the security of the personal information which you provide to us.

This Privacy Policy applies to www.jorjaandjoseph.com. ("Site"). It details the type of personal information we collect from the Site, how we store or process personal information about you, with whom we may share it and the choices available to you regarding our use of the information. We also describe the measures we take to safeguard your personal information and tell you how to contact us regarding our privacy practices.

This Privacy Policy applies only to information we collect through the Site and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms posted on our Site, set forth the general rules and policies governing your use of our Site.

HOW WE COLLECT PERSONAL INFORMATION

We collect certain personal information directly from you by using the Site. We also collect other information about your online activities automatically, usually from the use of cookies.

If we receive personal information that we have not requested (unsolicited information), then we will destroy or de-identify the information if it is lawful and reasonable to do so.

WHAT PERSONAL INFORMATION WE COLLECT AND HOLD

Information collected directly from you

Certain visitors to the Site choose to interact with it in ways that require us to gather personal information. The amount and type of information that we gather depends on the nature of the interaction sought by the visitor.

Examples of the types of personal information that we may collect from you include your contact information, such as your name, telephone number, email address, and home address.

No credit card information is stored by Jorja & Joseph. Our payment system uses industry-standard Secure Sockets Layer encryption systems to protect and encrypt your payment card data before it is transmitted through the internet. Jorja & Joseph uses a secure external payment gateway to process your payments. Jorja & Joseph cannot view, access, or store your credit card details.

Information we collect automatically

Like most Site operators, we automatically collect information from you and your devices when you access the Site. We may collect your Internet Protocol (IP) address, browser type, language preference, referring site, and the date and time of each visitor request.

Our purpose in collecting non-personally identifying information is to better understand how visitors use the Site.

WHY WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION

We collect, hold, use, and disclose personal information from you or about you where it is reasonably necessary for us to carry out our business functions and activities and as necessary to provide our services to you. We also collect, hold, use, and disclose your personal information for related purposes that you would reasonably expect, such as our administrative and accounting functions.

Specifically, we may collect and hold information about you in order to provide you with products available for order on our Site.

Additionally, we may use the information obtained through the Site to respond to and communicate with you about your requests, questions, and comments and allow you to order our services.

If we do not collect, hold, use, or disclose your personal information, or if you do not consent, then we may not be able to answer your enquiry or provide you with our services.

In addition, we use information collected online using cookies, and other automated means. This information is used to (amongst other things):

recognise your computer when you visit the Site;
track you as you navigate the Site;
enable the use of e-commerce capabilities;
offer and provide products and information to you;
display content on our Site, such as photos;
operate, evaluate and improve our business and Site usability;
personalise the Site, including targeted advertisements that may be of particular interest to you;
help diagnose technical and service problems; and
gather demographic information about our users.

We may also use your personal information for purposes that are required by law, such as sharing your personal information to comply with legal obligations to which we are subject.

LAWFUL BASIS FOR PROCESSING YOUR INFORMATION

We normally collect or use information from you where we have your consent to do so, where we need the information to perform a contract with you or to provide our services or products to you upon your request, or where the processing is in our legitimate interests and not overridden by your data protection interests or rights and freedoms.

If you have questions about or need further information concerning the lawful basis on which we collect and use your personal information, please contact us using the contact details in this Privacy Policy.

HOW WE PROTECT YOUR PERSONAL INFORMATION

We respect the privacy of personal information and will take reasonable steps to keep it strictly confidential. The personal information you submit directly to us will be stored by electronic means on Shopify and Klaviyo.

If you are based outside of Australia, by using our Site and accessing our services you consent to the transfer of your personal information to Australia, and the processing and use of that data in Australia.

We also have an Internal Data Breach Response Plan which will be followed in the event of a data breach.

The security of your personal information is important to us, and while we cannot ensure or guarantee that loss, misuse, or alteration of information will never occur, we will use all reasonable efforts to prevent it.

Submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via our Site while it is in transit over the internet, and any such submission is at your own risk.

DIRECT MARKETING

We may use your information to offer you products that we think may be of interest to you, unless you have opted out of marketing communications.

Where required by applicable law, we will obtain your consent before sending you any marketing communications. You may withdraw your consent to the use of your data for marketing purposes at any time by contacting us on our contact details.

We will never provide your information to third parties for marketing purposes without receiving your consent.

COOKIES

To enrich and perfect your online experience, we use cookies and similar technologies and services provided by others to display personalised content, appropriate advertising, and store your preferences on your computer.

A cookie is a string of information that a Site stores on a visitor's computer, and that the visitor's browser provides to the Site each time the visitor returns. We use cookies to help identify and track visitors, their usage of the Site, and their Site access preferences.

When you log in, we will also set up several cookies to save your login information and your screen display choices.

Disabling Cookies

You can choose if and how cookies will be accepted by configuring your preferences and options in your browser. However, if you decide not to display cookies, you may not experience optimum performance of our Site.

LINKS TO EXTERNAL SITES

The Site and all articles published on the Site may include embedded content (for example videos, images, articles, etc.) from other Sites. If you click on embedded content, you will be directed to that third party's Site. Embedded content from other Sites behaves in the exact same way as if the visitor has visited the other Site.

These Sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that Site.

We have no control over, and assume no responsibility for the content, privacy policies,