Thank you for shopping with Jorja & Joseph. We strive to ensure your satisfaction with every purchase you make with us.
In the event that you need to return an item, please follow the guidelines below:
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Contact us through our website or by email at customercare@jorjaandjoseph.com
to initiate your return.
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Items must be returned within 30 days from the date of purchase in their original, unused packaging and in the same condition as when received.
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Returns made after 30 days from the purchase date will not be eligible for exchange, credit, or refund.
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Refunds on shipping will not be provided for a change of mind or size swaps.
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Each refund request will be assessed and granted or declined on a case-by-case basis.
To initiate a return, the item(s) must be:
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In its original condition
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Unused and unwashed
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In the unused packaging
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Free from any damage or markings
Please send your return to the following address:
JORJA & JOSEPH
PO Box 3157
Robina Town Centre
Queensland 4230 AUSTRALIA
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your credit note or refund.
If approved, the credit note or refund will be processed, and a credit will automatically be applied to your original method of payment.
Please note that we will reimburse the shipping costs for damaged or incorrect items, provided that a receipt is included in the returned package.
If you have not received your refund, please check your account to ensure that the refund funds have been applied.
If not, contact your bank or credit card company to inquire about any processing delays. If you still have not received your refund, please contact us at customercare@jorjaandjoseph.com
We adhere to the Australian Consumer Law and are committed to ensuring that you have a seamless shopping experience with us.